Looking for help? We’re committed to solving your problems so you can get back to what you do best. If you’ve run into an issue, our friendly support team can help you resolve it in a timely manner. When you need assistance implementing a software feature or just want to find your product downloads or manuals, we can point you in the right direction.

The FileCatalyst Support Portal is in the process of relocating to the Fortra Community Portal. FileCatalyst customers should register for an account. Check your email for an activation link. In rare cases, this ends up in your Junk folder. Please safelist our domain ( so that you may receive important communication from us. If you have not received an activation link in 48 hours, email us at [email protected].

support person

Submit a Support Case

As of July 8, 2002, support cases can be managed through the Fortra Community Portal.

Knowledge Base

You can continue to browse topics on the FileCatalyst knowledge base to find answers to common questions. Note: this will be moving to the Fortra Community Portal soon.

Product Downloads

FileCatalyst products are available to download at with proper password credentials. You can request your password by completing the Trial Request Form.