Looking for help? We’re committed to helping you resolve any issues with your file transfer solutions so you can get back to business. If you’ve run into an issue, our experienced support team can quickly help you resolve it. And if you need assistance finding product downloads or manuals, we can point you in the right direction.

Ticket Submission

  • To submit a trouble ticket to our Support team, please log in to the Support Portal, click Support from the top menu bar, and Submit New Case.
  • If you do not have an account on the Support Portal you can register for one here.

Knowledge Base

You can continue to browse topics on the FileCatalyst Knowledge Base to find answers to common questions.


For any FileCatalyst licensing needs, please contact us .

Product Downloads

FileCatalyst products are available to download at with proper password credentials. You can request your password by completing the Trial Request Form

Contact information:

Phone: +1(613) 667-2439 or +1 (877) 327-9387 (toll-free in Canada and USA)

Support person on the phone