Looking for help? We’re committed to solving your problems so you can get back to what you do best. If you’ve run into an issue, our friendly support team can help you resolve it in a timely manner. When you need assistance implementing a software feature or just want to find your product downloads or manuals, we can point you in the right direction.

The FileCatalyst Support Portal will be relocating to the HelpSystems Community Portal. This move is scheduled for July 8th, 2022, at which point our current ticketing portal, knowledgebase and advisory sections will only be accessible on the HelpSystems Community Portal.

FileCatalyst customers should register for an account. Check your email for an activation link. In rare cases, this ends up in your Junk folder. Please safelist our domain ( so that you may receive important communication from us. If you have not received an activation link in 48 hours, email us at [email protected].

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Submit a Support Case

Until July 8, 2022, support cases can be managed through the FileCatalyst Customer Portal.

Knowledge Base

Browse topics on our knowledge base to find answers to common questions. There are articles and instructions to help you get the most out of FileCatalyst.

Product Downloads

FileCatalyst products are available to download at with proper password credentials. You can request your password by completing the Trial Request Form.