Careers

About The Company

Unlimi-Tech Software the maker of FileCatalyst is the emerging leader in accelerated file transfer technology. With over 900 satisfied clients worldwide we have transferred virtually any type of file on all the continents of the world (including Antarctica). We are a growing team based in Ottawa where all positions are based. We offer a competitive salary along with a comprehensive health benefits package and other perks such as free access to the gym, public transit credit and an education credit. We have exciting career opportunities for the right people. We promote an exciting work environment and encourage creativity. We offer great potential for advancement, and a chance to work in an exciting and very dynamic environment.

Relocation

Successful candidates must either live in, or be willing to relocate to the Ottawa region. Although we welcome out of town candidates, we do not cover the costs of relocation. Positions are open to Canadian residents only.

Available Positions

 


 

Intermediate Java Software Developer

About the Position

We are looking for an individual who isn't afraid to wear many hats and rise to a challenge.

We are looking for a fast-learning, highly independent individual to join our team, contributing to development of our core file transfer applications. The position involves a mix of maintenance work and new development.

Primary Objectives & Responsibilities

  • Provide 3rd-level support for existing FileCatalyst Direct software.
  • Work with QA to resolve trouble tickets, create patch releases.
  • Automated JUnit for resolved issues, integrate in Hudson test suite.
  • Work with software team on implementation of new features.

Required Skill Set

  • Computer Science or Software Engineering degree with at least 3 years of relevant work experience, 10 years or more for those without a degree
  • Java SDK experience: Multi-Threading, API Development
  • Cross-platform experience (Windows Server, Linux, Mac OS)
  • Computer networking knowledge (TCP, UDP, FTP, and HTTP)
  • Front-end web development experience (CSS3, JavaScript, HTML5, JSON)
  • Excellent communication skills (written and spoken) in English
  • Strong analytical approach to problem-solving
  • Ability to work in a fast paced environment

Additional Skill Set

  • Struts, SQL
  • Previous experience working for a small/medium software development firm
  • Knowledge of Apache Tomcat
  • Knowledge of web and FTP servers, Apache, IIS, Grizzly, Filezilla

Details for Applicants

Term: Full Time Permanent (37.5 hours per week, shift work)

Salary: TBD; in accordance to experience

Benefits:Dental, life, medical, prescription benefits, free gym membership

Location:205-1725 St-Laurent Blvd. Ottawa, Ontario

How to Apply

NO PHONE CALLS PLEASE!If you meet the requirements listed above, please email a copy of your resume to javadev@filecatalyst.com with the subject line "Java Software Developer". Only those applicants considered will be contacted for an interview.






Customer Support Engineer

About the Position

We are looking for an Customer Support Engineer that can operate in a dynamic team environment. We are presently searching for a new member for our Customer Services Team. This individual will provide 1st & 2nd Level Support by interacting with Support chats, emails and phone calls. Sales skills are welcome as the selected individual will also assist in pre-sales technical support requests.

Primary Objectives & Responsibilities

  • Provide 1st and 2nd tier support to clients and prospects via Support tickets, phone and live chat;
  • Work within our on-line support suite (Kayako) for tickets, users, chat and Knowledge-Based Articles;
  • Using virtualization, replicate user environments for Support Ticket diagnostics;
  • Provide technical solutions, fix, updates and workarounds on Support Tickets;
  • Provide remote assistance to customers using GoToMeeting or TeamViewer;
  • Create and update edit Support Ticket software bugs in Bugzilla;
  • Escalate Support Tickets to Development/QA Teams and follow-up;Assist in pre-sales technical meetings.

Required Skill Set

  • 3 to 5 years of experience in an IT Help Desk environment;
  • Post-Secondary education or related IT professional experience;
  • Cross-platform experience (Windows Server, Linux, Mac OS, Solaris)
  • Excellent computer networking knowledge (TCP/IP, FTP, SFTP, HTTP and CIFS)
  • Excellent communication skills (written and spoken) in English. (other languages are a definite asset)
  • Excellent customer service and presentation skills with a strong problem-solving skills;
  • Strong analytical approach to problem-solving
  • Ability to work in a fast paced environment

Additional Skill Set

  • Previous experience working for a small/medium software development firm
  • Knowledge of HTML, Java and JavaScript
  • Knowledge of web and FTP servers, Apache, Tomcat, IIS, Filezilla

Details for Applicants

Term: Full Time Permanent (37.5 hours per week, shift work)

Salary: TBD; in accordance to experience

Benefits:Dental, life, medical, prescription benefits, free gym membership

Location:205-1725 St-Laurent Blvd. Ottawa, Ontario

How to Apply

NO PHONE CALLS PLEASE!If you meet the requirements listed above, please email a copy of your resume to supportposition@filecatalyst.com with the subject line "Customer Support Engineer". Only those applicants considered will be contacted for an interview.