Careers

About The Company

Unlimi-Tech Software the maker of FileCatalyst is the emerging leader in accelerated file transfer technology. With over 900 satisfied clients worldwide we have transferred virtually any type of file on all the continents of the world (including Antarctica). We are a growing team based in Ottawa where all positions are based. We offer a competitive salary along with a comprehensive health benefits package and other perks such as free access to the gym, public transit credit and an education credit. We have exciting career opportunities for the right people. We promote an exciting work environment and encourage creativity. We offer great potential for advancement, and a chance to work in an exciting and very dynamic environment.

Relocation

Successful candidates must either live in, or be willing to relocate to the Ottawa region. Although we welcome out of town candidates, we do not cover the costs of relocation. Positions are open to Canadian residents only.

Available Positions

 


 

International Marketing Generalist

About the Position

Looking to make full use of your marketing skills with a fast-paced and fast-growing high-tech company?
If so, read on!
Developing a range of accelerated file transfer software solutions, we are currently on the lookout for an enthusiastic marketing generalist to join us. The marketing generalist creates and maintains all aspects of our brand image, web presence, social media, PR and trade show activity.

Primary Objectives & Responsibilities

  • Initiate, develop and maintain with marketing automation tools, email marketing and lead nurturing campaigns
  • Write and distribute marketing materials including press releases, monthly newsletters, blogs, case studies, web site content, and sales tools
  • Develop and maintain ongoing social networking initiatives (twitter, facebook, linkedin, youtube, webinars etc) and online marketing campaigns and strategies
  • Develop, manage and maintain corporate web site and micro-sites
  • Assist with organization, coordination and logistics of all trade shows

Required Skill Set

  • Must demonstrate experience with marketing automation (preferably Pardot, SugarCRM)
  • Post Secondary school degree/diploma in marketing, design, web development
  • Must have at least 5 years of relevant work experience within B2B technology industry
  • Must know: HTML, WordPress, InDesign, Photoshop
  • Excellent communication skills (written and spoken) in English
  • Ability work under pressure to meet tight deadlines
  • Excellent knowledge of Windows and MacOS
  • Provide strategic advice to upper management
  • Detail oriented with superior organizational skills and proven multitasking skills

Additional Skill Set

  • Previous experience working for a software development firm
  • Additional spoken languages
  • Knowledge of video editing software such as Camtasia and Handbreak

Details for Applicants

Term: Full Time Permanent (37.5 hours per week)

Salary: TBD; in accordance to experience

Benefits:Dental, life, medical, prescription benefits, free gym membership

Location:205-1725 St-Laurent Blvd. Ottawa, Ontario

How to Apply

NO PHONE CALLS PLEASE!If you meet the requirements listed above, please email a copy of your resume AND portfolio to marketingposition@filecatalyst.com with the subject line "Marketing Team Lead". Only those applicants considered will be contacted for an interview.

 


 

Customer Service Team Leader

About the Position

We are looking for an individual who isn't afraid to wear many hats and rise to a challenge.

We are presently searching for a team leader for our customer service team -- someone who can work with customers to answer 1st & 2nd line support issues, but can turn around and manage our small but growing customer service department. We need someone who is sharp, direct, and gets the job done.

Primary Objectives & Responsibilities

  • You will be part of the support team, responsible for 1st and 2nd tier support to clients and potential customers via trouble tickets, phone and live chat.
  • You will be required to replicate client's environment locally to duplicate any potential problems.
  • You will be required to supply the customer with configuration changes to resolve issues
  • You will be required to file software bugs once an issue is reproduced in-house and a software correction is needed.
  • You will help maintain the on-line support site, including knowledge base articles
  • You will be required to obtain metrics and gather statistics on the customer service department
  • You will set up processes and guidelines to improve our customer service department
  • You will be required to provide management with weekly reports on the customer service team
  • As part of the support team, you will work in staggered shifts to ensure 7am - 7pm coverage.

Required Skill Set

  • Post secondary education in software development or systems administration, or proven experience in IT
  • Must have at least 10 years of relevant work experience
  • Must have 2 years experience as team lead
  • Excellent customer service skills
  • Strong analytical approach to problem-solving
  • Cross-platform experience (Windows Server, Linux, Solaris, Mac OS)
  • Excellent communication skills (written and spoken) in English
  • Computer networking knowledge and network trouble shooting experience.
  • Ability to work in a fast paced agile environment

Additional Skill Set

  • Previous experience working for a software development firm
  • Previous experience working for a B2B company
  • Additional spoken languages
  • Knowledge of web and FTP servers, Apache, Tomcat, IIS, Bugzilla, Kayako

Details for Applicants

Term: Full Time Permanent (37.5 hours per week, shift work)

Salary: TBD; in accordance to experience

Benefits:Dental, life, medical, prescription benefits, free gym membership

Location:205-1725 St-Laurent Blvd. Ottawa, Ontario

How to Apply

NO PHONE CALLS PLEASE!If you meet the requirements listed above, please email a copy of your resume to supportleader@filecatalyst.com with the subject line "Customer Service Team Leader". Only those applicants considered will be contacted for an interview.