Careers

Join our Emmy award winning team

Unlimi-Tech Software the recipient of 66th technical Emmy award and maker of FileCatalyst, is the emerging leader in accelerated file transfer technology. With over 900 satisfied clients worldwide we have transferred virtually any type of file on all continents (including Antarctica). We are a growing team based in Ottawa where all positions are based. We offer a competitive salary along with a comprehensive health benefits package and other perks such as free access to the gym, public transit credit and an education credit. We have exciting career opportunities for the right people. We promote an exciting work environment and encourage creativity. We offer great potential for advancement, and a chance to work in an exciting and very dynamic environment.

Relocation

Successful candidates must either live in, or be willing to relocate to the Ottawa region. Although we welcome out of town candidates, we do not cover the costs of relocation. Positions are open to Canadian residents only.

Available Positions

 


 

Software Sales Engineer

About the Position

As the Sales Solution Engineer, you are the technical driving force that connects the Sales Team and Engineering. You will not just interface with prospects and existing customers, but will guide the effort to develop and configure the technical solutions that maximize our COTS software products that meet client needs.

Serving as an advisor to the Sales Team and Delivery during implementations of our product your contribution will affect the ultimate implementation success beyond the sale. Your efforts will be recognized directly for their results and you will be compensated accordingly.

Primary Objectives & Responsibilities

  • Provide technical expertise and support to full cycle sales process;
  • Assist in responding to RFPs and sales activities by providing technical expertise, leadership, and support;
  • Assist in the development of SOWs, including solution sizing and cost estimation;
  • Interpret technical requirements to design solutions around the FileCatalyst products that address the requirements;
  • Provide remote assistance to new and potential customers using GoToMeeting or TeamViewer;
  • Assist new customers with their initial implementation of FileCatalyst products;
  • Ensure proper documentation for a smooth transition of new customers to the customer support team;
  • Configure solution demonstrations and prototypes that specifically address customer business problems;
  • Identify and remove solution obstacles and gaps that could prevent the sale;
  • Work within our existing procedures: support tickets, Bugzilla and technical staff meetings

Required Skill Set

  • Minimum 5 years of experience in a related field, including 3 years of practical programming experience;
  • Post-Secondary education or related professional experience;
  • Experience designing and demonstrating complex software solutions for large enterprises;
  • Cross-platform experience (Windows Server, Linux, Mac OS, Solaris);
  • Excellent computer networking knowledge (TCP/IP, FTP, SFTP, HTTP, Firewalls and CIFS);
  • Excellent communication skills (written and spoken) in English (other languages are a definite asset);
  • Excellent customer service and presentation skills with a strong problem-solving skills;
  • Strong analytical approach to problem-solving;
  • Excellent understanding of Internet web application architectures and internet application design (HTML, JavaScript and JSP);
  • Ability to travel to the US and Europe and must have all the required travel documents (Visas or Passport);

Additional Skill Set

  • Previous experience working for a small/medium software development firm;
  • Knowledge of SQL programming, Java Servlets, RESTful services and XML;
  • Knowledge of web and FTP servers, Apache, Tomcat, IIS, Filezilla;

Details for Applicants

Term: Full Time Permanent (37.5 hours per week)

Salary: TBD; in accordance to experience

Benefits:Dental, life, medical, prescription benefits, bus pass and education subsidy

Location:205-1725 St-Laurent Blvd. Ottawa, Ontario

How to Apply

NO PHONE CALLS PLEASE!If you meet the requirements listed above, please email a copy of your resume to salesengineer@filecatalyst.com with the subject line "Software Sales Engineer". Only those applicants considered will be contacted for an interview.






Customer Support - Team Lead

About the Position

We are looking for an Customer Support Engineer that can provide customer service as well as turn around and provide leadership to our growing customer service team. Management and customer service skills are a must! This individual will provide 1st & 2nd Level Support as well as act as a mentor and a leader in our customer service team.

Primary Objectives & Responsibilities

  • Provide leadership to the customer service team, including shift scheduling and managing a 24/7 on-call team;
  • Communicate with management via weekly status meetings and reports;
  • Upgrade and maintain support.filecatalyst.com website;
  • Upgrade and maintain Allworx telephone system;
  • Provide 1st and 2nd tier support to clients and prospects via Support tickets, phone and live chat;
  • Work within our on-line support suite (Kayako) for tickets, users, chat and Knowledge-Based Articles;
  • Using virtualization, replicate user environments for Support Ticket diagnostics;
  • Provide technical solutions, fix, updates and workarounds on Support Tickets;
  • Provide remote assistance to customers using GoToMeeting or TeamViewer;
  • Create and update edit Support Ticket software bugs in Bugzilla;
  • Escalate Support Tickets to Development/QA Teams and follow-up;

Required Skill Set

  • Minimum of 5 years of experience in an IT Help Desk environment;
  • Minimum of 2 years of experience in a leadership / supervisory role;
  • Post-Secondary education or related IT professional experience;
  • Cross-platform experience (Windows Server, Linux, Mac OS, Solaris)
  • Excellent computer networking knowledge (TCP/IP, FTP, SFTP, HTTP and CIFS)
  • Excellent communication skills (written and spoken) in English. (other languages are a definite asset)
  • Excellent customer service and presentation skills with a strong problem-solving skills;
  • Strong analytical approach to problem-solving
  • Ability to work in a fast paced environment

Additional Skill Set

  • Previous experience working for a small/medium software development firm
  • Knowledge of HTML, Java and JavaScript
  • Knowledge of web and FTP servers, Apache, Tomcat, IIS, Filezilla

Details for Applicants

Term: Full Time Permanent (37.5 hours per week, shift work)

Salary: TBD; in accordance to experience

Benefits:Dental, life, medical, prescription benefits, bus pass and education subsidy

Location:205-1725 St-Laurent Blvd. Ottawa, Ontario

How to Apply

NO PHONE CALLS PLEASE!If you meet the requirements listed above, please email a copy of your resume to supportposition@filecatalyst.com with the subject line "Customer Support Engineer". Only those applicants considered will be contacted for an interview.